Terms of service

Welcome to Livluxia.com. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. You agree to use the website only for lawful purposes.

2. Account Terms

If you create an account with us:

  • You are responsible for providing accurate and complete information.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities carried out through your account.
  • You must promptly notify us of any unauthorized access or security breach.
  • We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.

3. Pricing and Payment

  • All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.
  • Applicable taxes, shipping charges, or other fees will be shown during checkout where applicable.
  • We reserve the right to change prices without prior notice.
  • Payment must be completed before an order is processed and dispatched.
  • We reserve the right to refuse or cancel any order if payment cannot be verified or is suspected to be fraudulent.

4. Product Descriptions

We make every reasonable effort to ensure that product descriptions, specifications, pricing, and images are accurate.

However:

  • Product colours may vary depending on your device or screen settings.
  • Minor differences in appearance or packaging may occur.
  • We do not guarantee that all product descriptions are completely free from errors.
  • We reserve the right to correct inaccuracies and update product information without prior notice.

5. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order.
  • Cancel an order due to pricing errors, stock unavailability, suspected fraud, or unforeseen circumstances.
  • Request additional information before processing an order.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our Refund Policy.

6. Shipping and Delivery

  • Estimated delivery times are provided for convenience only.
  • Delivery timelines may vary depending on courier availability, weather conditions, public holidays, or other circumstances beyond our control.
  • Risk of loss and ownership of products passes to the customer upon successful delivery.
  • Customers are responsible for providing accurate shipping information.
  • We are not responsible for delays caused by incorrect addresses or unavailable recipients.

Orders are generally processed within 3-7 business days unless otherwise stated.

7. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Unless otherwise specified:

  • Products must be returned in unused condition with original packaging where applicable.
  • Certain categories of products may not be eligible for return due to hygiene, customization, or other applicable reasons.
  • Refunds, where approved, will be processed using the original payment method whenever possible.
  • Processing times may vary depending on payment providers and financial institutions.

8. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Graphics
  • Website design
  • Text
  • Videos
  • Software

is the property of Livluxia.com or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our content without prior written permission.

9. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.
  • Submit false or misleading information.
  • Attempt unauthorized access to our systems.
  • Distribute viruses, malware, or harmful software.
  • Interfere with the operation or security of the website.
  • Copy, scrape, or exploit website content without authorization.
  • Engage in fraudulent transactions or abuse promotions.

Violation of these Terms may result in suspension or termination of access and other legal remedies.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Livluxia.com shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.
  • Our total liability for any claim relating to an order shall not exceed the amount paid by the customer for that order.
  • Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including consumer protection laws.

11. Indemnification

You agree to indemnify and hold harmless Livluxia.com, its owners, employees, affiliates, and service providers from any claims, damages, liabilities, losses, costs, or expenses arising from your breach of these Terms or misuse of the website.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Force Majeure

We shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, strikes, government actions, internet outages, pandemics, transportation disruptions, or other unforeseen events.

14. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India, unless otherwise required by applicable law.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes will become effective upon publication on this website. Continued use of the website after such changes constitutes acceptance of the revised Terms.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Livluxia.com

Email: livluxia.store@gmail.com

Phone: +91 8796536661

Business Address: New Delhi, India

Customer Support Hours: 10:00am-10:00pm