Shipping policy

Thank you for shopping with Livluxia.com. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

1. Order Processing

  • Orders are processed within 1-2 business days after payment has been successfully confirmed.
  • Orders are processed only on business days, excluding weekends and public holidays.
  • During peak shopping seasons, promotional events, or unforeseen circumstances, processing times may be longer than usual.

Once your order has been processed and dispatched, you will receive a confirmation email or SMS with your shipment details.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure reliable delivery.

Available shipping options may include:

  • Standard Shipping
  • Express Shipping (where available)
  • Cash on Delivery (if offered)

The shipping methods available for your order will be displayed during checkout.

3. Shipping Costs

Shipping charges are calculated based on your order value, delivery location, product size, or selected shipping method.

  • Standard Shipping: ₹49
  • Express Shipping: ₹149
  • Free Shipping: Available on orders above ₹999, where applicable.

The final shipping cost will be displayed before you complete your purchase.

4. Estimated Delivery Time

After your order has been dispatched, estimated delivery times are generally:

  • Metro Cities: 3-7 BUSINESS DAYS
  • Other Cities and Towns: 5-9 BUSINESS DAYS
  • Remote Locations: 7-12 BUSINESS DAYS

Delivery timelines are estimates only and may vary depending on your location and courier operations.

5. Order Tracking

Once your order has been shipped, we will send you a tracking number via email or SMS.

You can use the tracking number to monitor your shipment through the courier partner's tracking system.

If you do not receive your tracking information within seven business days after dispatch, please contact our customer support team.

6. Delivery Issues and Delays

While we make every effort to ensure timely delivery, delays may occur due to factors beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Courier service delays
  • Incorrect or incomplete shipping addresses
  • Unsuccessful delivery attempts

If your order is significantly delayed or appears to be lost in transit, please contact us and we will work with the courier to resolve the issue as quickly as possible.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply for re-delivery.
  • We are not responsible for orders delivered to the address provided by the customer.

Please contact us immediately if you need to update your shipping information after placing an order. We can only make changes before the order has been dispatched.

8. Damaged or Missing Packages

uuuuuuIf your package arrives damaged, incomplete, or appears to have been tampered with:

  • Take photographs of the package before opening it, if possible.
  • Contact us within seven days of receiving your order.
  • Provide your order number and supporting photographs so we can investigate the issue.

We will review each case and provide an appropriate resolution in accordance with our Return and Refund Policy.

9. International Shipping

Domestic Only

At this time, Livluxia.com ships only within India. We do not currently offer international shipping.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Livluxia.com

Email: livluxia.store@gmail.com

Phone: +91 8796536661

Business Address: New Delhi, India

Customer Support Hours: 10:00am-10:00pm

We are always happy to assist you and will do our best to ensure your order reaches you safely and on time.