Refund policy

At Livluxia.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read this policy carefully to understand our return, refund, and exchange process.

1. Return Eligibility

You may request a return if your item meets all of the following conditions:

  • The return request is made within 7 DAYS of receiving the order.
  • The product is unused, unworn, unwashed, and in its original condition.
  • The product is returned with all original tags, labels, accessories, manuals, and packaging intact.
  • A valid proof of purchase or order confirmation is provided.

We reserve the right to refuse returns that do not meet these eligibility requirements.

2. How to Request a Return

To initiate a return:

  1. Contact our customer support at livluxia.store@gmail.com within 7 DAYS of receiving your order.
  2. Include your order number, the reason for the return, and clear photos of the product if the item is damaged, defective, or incorrect.
  3. Our team will review your request and provide return instructions if your request is approved.

Please do not return any product without receiving return authorization from us.

3. Return Timeframe

Approved items should be shipped back within 7 DAYS after receiving return authorization.

Returns received after this period may not be accepted.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed to the original payment method whenever possible.
  • Refunds are typically completed within 5-10 business days after approval.
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Any original shipping charges are generally non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges for eligible products in the following situations:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong item.
  • Size or colour exchanges, where applicable and subject to stock availability.

If a replacement is unavailable, we may offer a refund or store credit, as appropriate.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 DAYS of delivery.
  • Include your order number and clear photographs or videos showing the issue.
  • Do not dispose of the product or packaging until your claim has been reviewed.

After verification, we will arrange a replacement, exchange, or refund, depending on the circumstances.

7. Non-Returnable Items

The following items are generally not eligible for return unless they are damaged, defective, or incorrect upon delivery:

  • Personal care and hygiene products.
  • Customized or personalized products.
  • Gift cards or digital products.
  • Perishable goods.
  • Products marked as "Final Sale" or "Non-Returnable."
  • Items that have been used, altered, damaged by the customer, or returned without original packaging.

8. Return Shipping Costs

If the return is due to:

  • A damaged, defective, or incorrect product, Livluxia.com will generally bear the return shipping cost or arrange a return pickup where available.
  • A change of mind or any reason not caused by our error, the customer may be responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service for returns, as we are not responsible for items lost in transit.

9. Order Cancellations

Orders may be cancelled before they are shipped by contacting us as soon as possible.

Once an order has been dispatched, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.

10. Refund Exceptions

Refunds may be refused if:

  • The returned item does not meet our return eligibility criteria.
  • The product is returned damaged due to customer misuse.
  • Required components, accessories, or original packaging are missing.
  • The return request falls outside the permitted return period.

11. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Livluxia.com

Email: livluxia.store@gmail.com

Phone: +91-8796536661

Business Address: New Delhi, India

Customer Support Hours: 10:00am-10:00pm

Our team is committed to resolving your concerns promptly and ensuring you have a positive shopping experience with Livluxia.com.