Privacy policy

Welcome to Livluxia.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment-related details (processed securely by our payment partners; we do not store complete card details)
  • Order history

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of visits
  • Website usage information

Information You Provide

  • Customer support inquiries
  • Product reviews
  • Feedback and survey responses
  • Communications with us

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Process refunds and returns.
  • Improve our products, website, and services.
  • Detect and prevent fraud or unauthorized activity.
  • Comply with applicable legal and regulatory obligations.
  • Send promotional emails or marketing communications if you have chosen to receive them. You may unsubscribe at any time.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Improve website functionality.
  • Analyze website traffic and performance.
  • Personalize your shopping experience.
  • Support security and fraud prevention.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

4. Third-Party Services

We may share limited information with trusted third-party service providers only as necessary to operate our business, including:

  • Payment gateways
  • Shipping and logistics providers
  • Website hosting providers
  • Analytics providers
  • Marketing and advertising partners
  • Customer support platforms

These providers are permitted to use your information only for the services they perform on our behalf and are expected to protect your information appropriately.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

5. Payment Information

Payments are processed through secure third-party payment providers. We do not store your complete debit card, credit card, or banking credentials on our servers.

Please refer to the privacy policies of the respective payment providers for more information.

6. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to use commercially acceptable safeguards, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders.
  • Provide customer support.
  • Meet legal, tax, accounting, and regulatory requirements.
  • Resolve disputes.
  • Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Customer Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information where legally permissible.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Request information about how your personal data is processed.

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

The updated version will be posted on this page with a revised Effective Date. Continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Livlixia.com

Email: livluxia.store@gmail.com

Phone: +91 8796536661

Business Address: New Delhi, India

Customer Support Hours: 10:00am-10:00pm

We will make reasonable efforts to respond to your inquiry as promptly as possible.